Frequently Asked Questions

Find answers to common questions about orders, prescriptions, delivery and services.

Browse products, add to cart, and proceed to checkout. You can pay via M-Pesa and confirm your order instantly.

Yes. Upload your prescription on the Prescription page and our pharmacy team will assist you with your order.

Yes, we offer delivery within Nairobi and surrounding areas. Delivery timelines depend on your location.

We accept M-Pesa payments via STK push and other supported payment methods.

Most deliveries are completed within the same day or next day depending on order time and location.

Yes, returns are accepted under certain conditions. Please refer to our Returns Policy page for details.

Talk to our pharmacy team directly on WhatsApp.

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