Returns Policy

1. Return Eligibility

Products may be eligible for return or exchange if:

• The item delivered is incorrect.
• The product is damaged or defective on delivery.
• The product is unopened, unused, and in its original packaging.
• The return request is made within a reasonable time after delivery.

2. Non-Returnable Items

Due to health, hygiene, and safety standards, the following items may not be accepted for return:

• Prescription medicines once dispensed.
• Opened or used healthcare products.
• Personal care or hygiene items once opened.
• Cold-chain or temperature-sensitive products.
• Products damaged after delivery due to misuse or poor storage.

3. Damaged or Wrong Items

If you receive a damaged, defective, or wrong product, contact us as soon as possible with your order details and product photos. Our team will review and advise on the next steps.

4. Refunds and Exchanges

Approved returns may be exchanged or refunded depending on the product type and order status. Refund timelines may vary depending on the payment method used.

5. How to Request a Return

To request support, contact Easton Pharmacy with:

• Your full name and phone number.
• Order number or product name.
• Reason for return or exchange.
• Clear photos where applicable.